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(803) 929-0029
Mickle and Bass logo
  • Law Firm
    • About Mickle & Bass
    • Attorneys
      • Ann Mickle
      • Alan Bass
      • John Roxon
      • Tina Herbert
    • Community Involvement
  • How It Works
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    • Workers’ Compensation
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How Insurance Companies Handle Workers’ Compensation Claims

Kaylee Cordell
February 2, 2026
Uncategorized

When you are injured on the job, you expect the insurance process to be a safety net. However, the reality is often more complex. At Mickle and Bass, we’ve seen firsthand how carriers prioritize their bottom line. Understanding their tactics is the first step toward securing the full workers’ compensation benefits you truly deserve for your recovery.

Close-up of investigation tools and a legal report form on a desk.

The Initial Investigation and Three-Point Contact

Once a claim is filed, the insurance company begins an investigation to determine compensability. This usually involves “three-point contact” between the adjuster, your employer, and your medical provider. They are looking for any reason to suggest the injury didn’t occur during the scope of your employment. Having a compensation lawyer ensures your side of the story is protected.

Digital voice recorder on a conference table representing a recorded statement.

Recorded Statements and Potential Pitfalls

Adjusters often ask for recorded statements early on, framed as a way to “speed up” your claim. In reality, these recordings are often used to find inconsistencies or get you to speculate on your health. At Mickle and Bass, we advise clients to be extremely cautious. One wrong word can jeopardize your entire workman’s comp case.

Stethoscope and medical file folder symbolizing the review of injury records.

Scrutinizing Medical Records for Pre-existing Conditions

Insurance companies frequently request broad medical authorizations to dig through your entire history. They are searching for old injuries or pre-existing conditions to blame for your current pain. This tactic is designed to devalue your claim. Our workman’s comp lawyers fight to ensure only relevant medical information is shared, protecting your right to fair treatment.

woman in wheelchair meeting with a doctor

Use of Surveillance and Independent Medical Exams

Carriers may hire private investigators to monitor your daily activities or request an Independent Medical Exam (IME) with a doctor they choose. These steps are aimed at proving you aren’t as injured as you claim. Because our founders are former Workers’ Compensation commissioners, we know exactly how to counter these aggressive tactics used by insurance companies.

Navigating a work injury alone is overwhelming, especially when facing seasoned insurance adjusters. You don’t have to fight this battle by yourself. At Mickle and Bass, we never represent insurance companies—we only represent you. Contact our experienced workman’s comp attorney team today for a free consultation to protect your future and your family.

Get a Free Consultation


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